“To all those that are saying that small banks concoct schemes to increase bank revenue, unfortunately your are so right, but the big difference is that you know who the people in charge at the smaller banks and you do have a voice.
Unlike Bank of America, Wells Fargo, etc., who could care less that you the customer is unhappy.
Smaller banks care more for the most part, and they do want to keep your business.
I am sure as with everything there are some smaller banks that are not very good.
Do your due diligence when looking for and changing banks.